SAN FRANCISCO, CA

Acquisition Strengthens Agentforce With Industry-Leading AI Customer Service Capabilities and Accelerates Adoption of Autonomous AI Agents

Salesforce (NYSE: CRM) , the global leader in customer relationship management (CRM), today announced that it has entered into a definitive agreement to acquire Fin, formerly Intercom, a leading provider of AI-powered customer service solutions. Under the terms of the agreement, Salesforce will acquire Fin for approximately $3.6 billion, subject to customary purchase price adjustments.

Fin’s flagship AI Agent enables organizations to resolve complex customer inquiries autonomously across multiple channels, including live chat, email, WhatsApp, SMS, phone, and Slack. The platform is powered by Apex, Fin’s proprietary AI model specifically designed for customer support, delivering industry-leading resolution rates that outperform leading commercially available frontier models.

“Today marks an exciting milestone as we welcome Fin to Salesforce and further our vision of helping every company become an agentic enterprise,” said Marc Benioff, Chair and Chief Executive Officer of Salesforce. “Fin’s proven AI agent technology, exceptional talent, and customer-first approach will complement Agentforce and enhance our ability to deliver trusted, measurable business outcomes for organizations around the world.”

“This is a transformative moment for Fin and our customers,” said Eoghan McCabe, Chief Executive Officer and Co-Founder of Fin. “Our mission has always been to redefine customer service through AI. By joining Salesforce, we gain the scale, reach, and platform necessary to bring our technology to millions of users worldwide and accelerate innovation across the industry.”

Accelerating AI-Powered Customer Service

The acquisition builds on the momentum of Agentforce, which reached $1.2 billion in annual recurring revenue (ARR) in Q1 FY27, representing 205% year-over-year growth. Fin’s packaged AI offerings and proprietary models will complement Agentforce’s highly customizable platform, providing organizations with additional fast-to-value deployment options.

Upon completion of the transaction, Salesforce and Fin will offer customers expanded capabilities to deploy AI agents across customer service operations. The combined solutions will provide rapid implementation options for small and mid-sized businesses while continuing to support enterprise-scale transformations built on trusted data, security, governance, and integration.

Fin’s technology is designed to improve autonomous resolution rates, reduce service costs, and accelerate AI adoption. The company’s AI agents have demonstrated the ability to resolve an average of 76% of customer support interactions end-to-end. The acquisition will also add a highly experienced AI engineering team and a global customer base of more than 30,000 organizations.

Transaction Details

The transaction is expected to close during the fourth quarter of Salesforce’s fiscal year 2027, subject to customary closing conditions and regulatory approvals.

Based on the anticipated timing of the transaction, Salesforce does not expect any change to its previously announced fiscal year 2027 financial guidance issued on May 27, 2026. The acquisition is also not expected to affect Salesforce’s capital return program.

Forward-Looking Statements

This press release contains forward-looking statements regarding the proposed acquisition of Fin by Salesforce, including statements concerning expected benefits, integration plans, future business performance, financial guidance, and the anticipated timing of the transaction. These statements involve risks, uncertainties, and assumptions that could cause actual results to differ materially from those expressed or implied. Factors that may affect future results include the satisfaction of closing conditions, regulatory approvals, integration challenges, and other risks detailed in Salesforce’s filings with the U.S. Securities and Exchange Commission (SEC), including its most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Salesforce undertakes no obligation to update any forward-looking statements except as required by law.

About Salesforce

Salesforce helps organizations of all sizes become agentic enterprises by bringing together humans, AI agents, applications, and data on a trusted, unified platform. Through its innovative technology solutions, Salesforce enables customers to drive growth, improve productivity, and deliver exceptional customer experiences.

For more information, visit www.salesforce.com.

Media Contact

Salesforce Media Relations

[email protected]

Investor Relations

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ISTANBUL, Turkey

Patients increasingly consider recovery conditions and seasonal factors when planning hair restoration procedures abroad

As medical tourism continues to expand globally, industry observers note that patients seeking hair restoration treatments are paying closer attention not only to where they undergo procedures, but also when they schedule their treatment and recovery.

Hair transplantation remains one of the most sought-after medical tourism procedures, with Turkey attracting thousands of international patients each year. While successful outcomes primarily depend on medical expertise and patient suitability, specialists indicate that seasonal conditions can influence the overall recovery experience.
Turkey hair transplant

According to industry professionals, hair transplant procedures can be performed throughout the year. However, factors such as weather conditions, sun exposure, travel convenience, and post-procedure comfort are increasingly shaping patient decisions.

During the summer months, higher temperatures and increased perspiration can make the recovery period less comfortable. Patients are commonly advised to avoid direct sunlight during the early healing phase, which may limit outdoor activities and sightseeing opportunities for those traveling internationally for treatment.

Spring and autumn are often viewed as favorable periods for recovery due to milder weather conditions. Moderate temperatures can help patients move about more comfortably while reducing exposure to extreme heat or cold. These seasons may also appeal to individuals seeking a more discreet recovery period before returning to professional and social commitments.

Winter presents a different set of advantages. Cooler temperatures and reduced social obligations may provide a quieter environment for recovery. For some patients, holiday schedules and workplace downtime can also make it easier to accommodate treatment and aftercare requirements.

Medical tourism experts note that timing has become an important component of treatment planning, particularly for patients traveling from countries such as Ireland and the United Kingdom. In addition to selecting a qualified clinic, patients are increasingly considering travel logistics, recovery conditions, and seasonal convenience when arranging procedures abroad.

Istanbul remains one of the leading destinations for international hair restoration patients, supported by extensive medical tourism infrastructure and specialized treatment facilities that cater to visitors from around the world.

Industry specialists emphasize that while the medical outcome of a hair transplant is not determined by the season, choosing an appropriate time of year can contribute to a more comfortable treatment and recovery experience.

“As medical tourism evolves, patients are taking a more comprehensive approach to planning their procedures,” industry observers note. “The timing of travel, treatment, and recovery has become an important factor alongside clinic selection and medical expertise.”

Individuals considering hair transplantation are encouraged to consult qualified medical professionals to determine the most appropriate treatment plan for their specific circumstances.

About the Company

The company specializes in assisting international patients seeking hair restoration treatments in Turkey, providing information and support throughout the treatment planning and travel process.

Media Contact

Email: [email protected]

Company: Istanbul Care Clinic

Country: Turkiye

Person: Mr. Graft

Website: https://istanbul-care.com/

California, USA

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Media Contact

Company: Decode Casino

Website: https://decode.casino/

Email: [email protected]

YouTube: youtube.com/@DecodeCasino

Instagram: instagram.com/decodemission

Support: 24/7 live chat and phone callback available on site